Librem One – Purism https://puri.sm/ High-quality computers that protect your freedom and privacy Wed, 01 Oct 2025 18:29:47 +0000 en-US hourly 1 https://wordpress.org/?v=4.9.28 https://puri.sm/wp-content/uploads/2020/04/cropped-purism-logo-rectangle-1-32x32.png Librem One – Purism https://puri.sm/ 32 32 What is the bulk email limit? https://puri.sm/faq/what-is-the-bulk-email-limit/ Mon, 03 Aug 2020 07:37:02 +0000 https://puri.sm/?post_type=faq&p=68938 Current limits set: Number of outgoing emails per minute: 5 Total number of emails per day: 100 Number of recipients per single email: 50

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]]> What characters are allowed in my passphrase? https://puri.sm/faq/what-characters-are-allowed-in-my-passphrase/ Tue, 11 Feb 2020 17:34:08 +0000 https://puri.sm/?post_type=faq&p=67136 We restrict characters for string safety and other reasons, so it’s easiest to stick to alphanumeric characters. Longer passwords, even with reduced character classes, are better (more combinations) than shorter passwords with more complexity. If you are using a password generator rather than diceware, we recommend at least 12 alphanumeric characters for 71 bits of […]

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]]> How do I know you won’t become just like Big Tech and lock-me-in or spy-on-me? https://puri.sm/faq/how-do-i-know-you-wont-become-just-like-big-tech-and-lock-me-in-or-spy-on-me/ Tue, 03 Sep 2019 17:37:57 +0000 https://puri.sm/?post_type=faq&p=65517 No, we are a Social Purpose Corporation, which means we are bound by our articles of incorporation that clearly state we cannot exploit people and that we must put doing social good over maximizing profit.

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]]> Can I send and receive encrypted mail on my Apple device? https://puri.sm/faq/can-i-send-and-receive-encrypted-mail-on-my-apple-device/ Tue, 03 Sep 2019 17:32:53 +0000 https://puri.sm/?post_type=faq&p=65513 On the macOS desktop you can use Thunderbird to encrypt email with OpenPGP. Read the EFF’s how-to on PGP for macOS. There is no free software solution for OpenPGP on iOS today. You can still send and receive temporary messages from the Mail app. Native Librem Mail app for iOS is in our TODO list.

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]]> Can I get Librem One integrated into PureOS on phone or laptops? https://puri.sm/faq/can-i-get-librem-one-integrated-into-pureos-on-phone-or-laptops/ Tue, 03 Sep 2019 17:31:16 +0000 https://puri.sm/?post_type=faq&p=65503 Currently you will install and setup the applications individually, in the future you will be able to just sign-up and then log-in during initial product setup and have all the services available by default.

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]]> Why is my forwarded mail not working? https://puri.sm/faq/why-is-my-forwarded-mail-not-working/ Tue, 03 Sep 2019 17:26:44 +0000 https://puri.sm/?post_type=faq&p=65510 Librem Mail uses a Sender Framework Policy (SPF) which basically says: “Do not allow mail from anything@librem.one if it does not originate from a Librem One mailserver”. So if you try to forward your @librem.one mail via alternative mail providers it will probably fail. The same will happen if you try to forward your personal […]

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]]> Why can’t I use my recovery email? https://puri.sm/faq/why-cant-i-use-my-recovery-email/ Tue, 03 Sep 2019 17:24:16 +0000 https://puri.sm/?post_type=faq&p=65508 Our registration system currently does not allow one to use the same recovery email address for a Purism Shop account and a Librem One account. In order to create a Librem One account you need to use a recovery email address that is different from the one you have used to buy something at shop.puri.sm.

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]]> Why doesn’t Librem Mail work? https://puri.sm/faq/why-doesnt-librem-mail-work/ Tue, 03 Sep 2019 17:10:32 +0000 https://puri.sm/?post_type=faq&p=65506 Please confirm that you have subscribed to a Complete or Family Pack account.

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]]> Why doesn’t Librem Tunnel work? https://puri.sm/faq/why-doesnt-librem-tunnel-work/ Tue, 03 Sep 2019 17:09:58 +0000 https://puri.sm/?post_type=faq&p=65504 Please confirm that you have subscribed to a Complete or Family Pack account. Then visit your profile page to activate your tunnel connection. Once you have done this, your Librem Tunnel client will work.

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]]> What are the upload limits of Chat, Social and Mail? https://puri.sm/faq/what-are-the-upload-limits-of-chat-social-and-mail/ Tue, 03 Sep 2019 16:56:14 +0000 https://puri.sm/?post_type=faq&p=65500 Current upload limits are: Chat: 10MB Social: 10MB Mail: 50MB

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]]> How do I delete Gmail and switch to Librem One? https://puri.sm/faq/how-do-i-delete-gmail-and-switch-to-librem-one/ Tue, 03 Sep 2019 16:52:00 +0000 https://puri.sm/?post_type=faq&p=65497 To delete your Gmail account, see the Google or WikiHow guide. Then sign up here!

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]]> How do I delete G+ and switch to Librem One? https://puri.sm/faq/how-do-i-delete-g-and-switch-to-librem-one/ Tue, 03 Sep 2019 16:48:49 +0000 https://puri.sm/?post_type=faq&p=65495 Google Plus consumer accounts shut down on April 2nd 2019. You can still check the Google or WikiHow guide to make sure your account is gone. Then sign up here!

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]]> How do I delete Twitter and switch to Librem One? https://puri.sm/faq/how-do-i-delete-twitter-and-switch-to-librem-one/ Tue, 03 Sep 2019 16:47:20 +0000 https://puri.sm/?post_type=faq&p=65493 See the Twitter or WikiHow guide to delete your account. Then sign up here!

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]]> How do I delete Facebook, Whatsapp, and Instagram and switch to Librem One? https://puri.sm/faq/how-do-i-delete-facebook-whatsapp-and-instagram-and-switch-to-librem-one/ Tue, 03 Sep 2019 16:44:19 +0000 https://puri.sm/?post_type=faq&p=65488 Each of these services, all owned by Facebook, has a different set of steps for deletion. To delete your Facebook account, see the Facebook or WikiHow guide. To delete your Instagram account see the Instagram or WikiHow guide. To delete your Whatsapp account, see the WhatsApp or WikiHow guide. Then sign up here!

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]]> How do I report illegal content? https://puri.sm/faq/how-do-i-report-illegal-content/ Tue, 03 Sep 2019 16:38:13 +0000 https://puri.sm/?post_type=faq&p=65486 Any illegal content or illegal acts should be reported to the appropriate authorities who are equipped to handle it.

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]]> Why can’t I have a different username for Mail and Social? https://puri.sm/faq/why-cant-i-have-a-different-username-for-mail-and-social/ Tue, 03 Sep 2019 16:36:55 +0000 https://puri.sm/?post_type=faq&p=65484 You can do this with two accounts. For example, register basic@librem.one for chat and social posts, and register complete@librem.one for mail and tunnel services. Multiple accounts also allow you to implement a separation of concerns. For example, you could have a business account, and a separate account when discussing a medical condition with your support […]

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]]> Why can’t my username contain special characters? https://puri.sm/faq/why-cant-my-username-contain-special-characters/ Tue, 03 Sep 2019 16:33:02 +0000 https://puri.sm/?post_type=faq&p=65480 Your username needs to be valid across multiple existing and future protocols and services. So we permit only the “lowest common denominator”. That means no dot, underscore, accents, non-roman letters or emoji is allowed. Note that most clients let you set your “display name” to anything you want.

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]]> How much traffic can go through my tunnel? https://puri.sm/faq/how-much-traffic-can-go-through-my-tunnel/ Tue, 03 Sep 2019 16:30:48 +0000 https://puri.sm/?post_type=faq&p=65478 You can tunnel unlimited traffic from up to 10 devices.

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]]> Can I purchase additional storage? https://puri.sm/faq/can-i-purchase-additional-storage/ Tue, 03 Sep 2019 16:30:19 +0000 https://puri.sm/?post_type=faq&p=65476 Once Librem Files and Librem Backup are released, you will be able to opt-in to a pay-as-you-go storage plan.

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]]> How much data can I store? https://puri.sm/faq/how-much-data-can-i-store/ Tue, 03 Sep 2019 16:29:37 +0000 https://puri.sm/?post_type=faq&p=65474 Basic tier users have a 1 GiB storage quota across all services. Complete tier users have a 2 GiB quota. If you exceed your quota, your oldest messages/posts will be deleted, until you are within quota again.

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]]> Can legal requests from authorities access my data? https://puri.sm/faq/can-legal-requests-from-authorities-see-my-data/ Tue, 03 Sep 2019 16:28:01 +0000 https://puri.sm/?post_type=faq&p=65472 Public data (Librem Social) is publicly visible to everybody. Private data (Librem Chat, Mail and Tunnel) is end-to-end encrypted and only visible to you and the intended recipient(s). If something is not Public and not Private, it is Temporary and is removed within 30 days (this includes unencrypted direct messages and unencrypted email). Any valid […]

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]]> I live in a different country, can I buy and use Librem One? https://puri.sm/faq/i-live-in-a-different-country-can-i-buy-and-use-librem-one/ Tue, 03 Sep 2019 16:26:53 +0000 https://puri.sm/?post_type=faq&p=65470 Yes, we accept many forms of payment and even offer a free basic service, Librem One has no restrictions on geolocation or country, if your country has rules or regulations that limit service it is not due to Librem One restrictions.

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]]> Can I buy this for my friend or family? https://puri.sm/faq/can-i-buy-this-for-my-friend-or-family/ Tue, 03 Sep 2019 16:26:13 +0000 https://puri.sm/?post_type=faq&p=65467 Yes, you can buy an individual account or a Family Pack, and then download the bundle and have the persons sign-in using the account you created.

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]]> Can I communicate with people on other services? https://puri.sm/faq/can-i-communicate-with-people-on-other-services/ Tue, 03 Sep 2019 16:24:46 +0000 https://puri.sm/?post_type=faq&p=65465 Yes! Librem One uses open standards, free software, and decentralized protocols for all our services; similar to email, you can communicate to anybody using the same protocols for chat, email, and social, this allows you to communicate across different domains.

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]]> Can I get a free Librem One account? https://puri.sm/faq/can-i-get-a-free-librem-one-account/ Tue, 03 Sep 2019 16:24:00 +0000 https://puri.sm/?post_type=faq&p=65463 Since not everybody can afford to pay, we do offer a free Librem One Basic account if you agree to strictly avoid products and services from big-tech that exploit you, lock you in, and control your data. If you agree to that, select the FREE option for Librem One Basic: Social + Chat service, and […]

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]]> Why do I need to pay? https://puri.sm/faq/why-do-i-need-to-pay/ Tue, 03 Sep 2019 16:22:49 +0000 https://puri.sm/?post_type=faq&p=65461 We are changing the landscape of digital rights, which includes changing the business model from the previous exploitative zero-price for all-your-data, to a nominal-price to retain your digital rights, data, and privacy.

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]]> What platforms are supported? https://puri.sm/faq/what-platforms-are-supported/ Tue, 03 Sep 2019 16:14:43 +0000 https://puri.sm/?post_type=faq&p=65456 You can use Librem One services on any desktop, mobile or embedded platform with compatible software. Native apps for Android are available on the Google Play Store and F-Droid. Native apps for iOS are available on the Apple App Store. Native apps for Librem hardware (including the Librem 5) are coming to the PureOS store […]

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