Ordering from Purism – Purism https://puri.sm/ High-quality computers that protect your freedom and privacy Wed, 01 Oct 2025 18:29:47 +0000 en-US hourly 1 https://wordpress.org/?v=4.9.28 https://puri.sm/wp-content/uploads/2020/04/cropped-purism-logo-rectangle-1-32x32.png Ordering from Purism – Purism https://puri.sm/ 32 32 Can I get a refund on my Librem 5 campaign order https://puri.sm/faq/can-i-get-a-refund-on-my-librem-5-order/ Tue, 29 Aug 2023 19:19:23 +0000 https://puri.sm/?post_type=faq&p=80221 There was some confusion related to our Librem 5 refund policy, this FAQ should help clarify. Purism had an overwhelmingly successful crowdfunding campaign raising well over the $1.5M goal within days after launching. Like most campaigns, we continued to offer the opportunity to invest in the Librem 5, PureOS, and the creation of an alternative […]

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]]> Can I purchase Librem 13 or Librem 15 laptop? https://puri.sm/faq/can-i-purchase-librem-13-or-librem-15-laptop/ Mon, 11 Jan 2021 17:16:40 +0000 https://puri.sm/?post_type=faq&p=70858 Librem 13 and Librem 15 laptops are sold out and discontinued. A successor to our Librem 13 line is the upcoming Librem 14. At the moment we are pointing potential Librem 15 customers to the Librem 14 as well, as we feel it hits a sweet spot between the Librem 13 and Librem 15. However […]

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]]> Can I get a refund on my order? https://puri.sm/faq/can-i-get-a-refund-on-my-order/ Wed, 04 Mar 2020 22:58:46 +0000 https://puri.sm/?post_type=faq&p=67576 No, not a cash refund, please read our Hardware Warranty section, our Return Policy and our general policies page and contact support if you have questions.

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]]> What forms of payment do you accept? https://puri.sm/faq/what-forms-of-payment-do-you-accept/ Tue, 16 Oct 2018 19:13:53 +0000 https://puri.sm/?post_type=faq&p=61159 Credit card (via Stripe) Cryptocurrencies (via Coinbase): Bitcoin (BTC) Ethereum (ETH) USD Coin (USDC) Dogecoin (DOGE) Litecoin (LTC) Dai (DAI) Bitcoin Cash (BCH) ApeCoin (APE) SHIBA INU (SHIB) Tether (USDT) Matic (MATIC) (via Polygon network) USD Coin (USDC) (via Polygon network) Wrapped Ether (ETH) (via Polygon network) Direct bank transfer We currently do not offer […]

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]]> I am having troubles with payment, what to do? https://puri.sm/faq/i-am-having-troubles-with-payment-what-to-do/ Thu, 04 Oct 2018 09:54:03 +0000 https://puri.sm/?post_type=faq&p=60535 Please note that for cryptocurrency or direct bank transfer it could take some time before we validate the payment. When paying with credit card, make sure you enter billing address that matches the address on your credit card info! If you want to change your payment option or you have issues with payments, send an […]

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]]> Are your products available in stores or online? https://puri.sm/faq/are-they-available-in-stores-or-online/ Mon, 25 Jul 2016 15:32:36 +0000 https://puri.sm/?post_type=faq&p=4893 Our products are available only on our online store.

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]]> How are your products shipped? https://puri.sm/faq/how-are-your-products-shipped/ Mon, 25 Jul 2016 15:29:18 +0000 https://puri.sm/?post_type=faq&p=4889 Continental USA: larger packages by FedEX Ground, smaller packages by USPS. World-wide: larger packages by DHL, smaller packages USPS Priority Mail International. NOTE: The above is just informative, we retain right to select other couriers based on our assessment or various factors that affect shipping. You can also pay for something faster, leave a note […]

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]]> Can I buy my Librem with cash? https://puri.sm/faq/can-i-buy-my-librem-with-cash/ Sun, 24 Jul 2016 20:42:29 +0000 https://puri.sm/?post_type=faq&p=4859 Unfortunately, no. If you are worried about privacy, you can pay with bitcoin or monero.

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]]> Do you ship worldwide? https://puri.sm/faq/do-you-ship-worldwide/ Wed, 12 Nov 2014 20:27:37 +0000 https://puri.sm/?post_type=faq&p=349 We ship world wide, except to countries that are subject of trade sanctions imposed by USA. International shipments may be subject to customs processing and additional charges. Purism is not responsible in any way to cover such costs. The customer is responsible for customs clearing/duties, and local taxation. Customs policies vary from country to country, […]

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