Damaged or Missing Goods

1. Inspection and documentation prior to release

• 1.1. Purism meticulously inspects and documents all freight prior to its release to the assigned freight carrier.
• 1.2. This process ensures that all items are in optimal condition before they are dispatched.

2. Customer responsibility upon delivery

• 2.1. Upon delivery, the receiving party must conduct a thorough visual inspection of the package(s) prior to signing the delivery receipt.
• 2.2. Any discrepancies, including but not limited to visible damages, shortages, or alterations in packaging, must be explicitly noted on the delivery receipt at the time of delivery.

3. Documentation of damages

• 3.1. It is the responsibility of the receiving party to document and notify Purism of any potential damages upon receipt.
• 3.2. Photographic evidence of damaged goods and packaging must be taken, as well as retaining all original packaging materials for inspection.
  • 3.2.1 Photographic evidence must include all sides of the shipping box, all sides of the product box (if included) and all photos detailing damage to the product.

4. Damage reporting

• 4.1. In the event that damages or shortages are discovered after the delivery has been accepted, the receiving party must report these issues within 24 hours from date of delivery (hereinafter “Claim Deadline”) to both the freight carrier and Purism.
• 4.2. Failure to report undiscovered or concealed damages within the Claim Deadline will result in automatic denial of any claims related to such damages.

5. Release of liability

• 5.1. Acceptance of the shipment by the receiving party without written notice to the carrier or receipt of exception number by the carrier within the Claim Deadline legally releases the freight carrier and Purism from any shipping damage liability.
• 5.2. Damages reported after the Claim Deadline will automatically be denied.

6. Best practices for receiving damaged goods

• 6.1. The following practices are recommended to ensure proper handling of damaged goods:
  • 6.1.1. Immediately note any damages, rips, tears, or alterations in packaging to the delivery driver.
  • 6.1.2. Obtain an exception number from the delivery driver for your records.
  • 6.1.3. Contact the number provided on your delivery receipt to report the issue to the terminal immediately upon discovery.
  • 6.1.4. Email Purism Support with all relevant details and documentation.

7. Risks of delivery refusal

• 7.1. It is sometimes advisable to take possession of the delivery if damaged goods are received rather than refusing the shipment.
• 7.2. Refusing the shipment may result in additional damage to the items and poses the risk that the product may not be in stock for replacement at the time of refusal.
• 7.3. Refused shipments may be subject to significant delays and restocking fees.

8. Additional fees

• 8.1. The receiving party is responsible for any additional duties, fees, taxes, or customs incurred during the shipping process.

9. Customer agreement

• 9.1. By proceeding with order shipment, you acknowledge and agree to the terms outlined herein.
• 9.2. Failure to comply with these policies may result in the denial of claims for damaged goods.