As Purism SPC grows, customer support requests grow. If you enjoy communicating and helping people, and troubleshooting various software and hardware issues, please apply. These roles are full-time and remote with a mostly decentralized workforce across many timezones.

Learn more about Purism.

Scope of work (i.e. what you have to worry about)

We are looking for team members with experience and passion for managing people and organizing tasks as well as provide instructions with hardware and software issues. Desired personality characteristics: we need kind, conscientious, dedicated and highly patient staffers.

Primary objectives:

• Overseeing tickets and staff related to customer inquiries and support requests
• Documenting support requests (using a ticketing system)
• Creating and sharing KPIs to improve support overall
• Closely communicating with other departments

Secondary objectives:

• Evaluating processes for efficiency improvements
• Overseeing team effort to create wiki guides, manuals, and videos
• Creating hardware/software testing processes

Required skills:

• Excellent knowledge of how a GNU/Linux system functions
• Experience with a Debian-based distros
• Solid knowledge of a computer hardware

Extra skills:

• Computer servicing experience
• Hardware/software testing
• Managerial oversight
• Multilingual

Some details for applying

Please use this template as your email:

• Subject line: “Support Manager – your_name_here”
• List what you’re good at, or what you would like to help us with.
• Tell us how you got good at it, or how you’d like to help us.
• Let us know why would you like to be involved with Purism?

Please note that it may take some weeks for us to review applicants and get back to you.